Question 1

How do I subscribe to Story.com?

Accepted Answer

To subscribe, visit our pricing page, choose your plan, and complete the payment process. You'll gain access to all features after subscribing.

Question 2

How can I manage my subscription?

Accepted Answer

You can manage your subscription through your account settings. From there, you can upgrade, downgrade, or cancel your plan.

Question 3

What payment methods do you accept?

Accepted Answer

We accept major credit cards and other secure online payment methods using our payment provider, Stripe. Users can pay in their local currency. If your preferred method isn't available, kindly reach out to us at support@story.com.

Question 4

What happens if I exceed my plan usage?

Accepted Answer

If you exceed your plan usage, you can enable usage-based billing, and set a monthly cap for it. Usage-based billing allows you to use story features now and pay later.

Question 5

Do you offer refunds for subscriptions?

Accepted Answer

No, we do not offer refunds for subscriptions. Please review your plan carefully before subscribing. For further assistance, feel free to contact our support team at support@story.com

Question 6

What happens if I cancel my subscription?

Accepted Answer

If you cancel your subscription, you will retain access to the platform's features until the end of your current billing period. After that, your access will be downgraded to the free tier.

Question 7

What types of content can I create on Story.com?

Accepted Answer

You can create storybooks and videos in various styles and aspect ratios using Story.com. Choose from different themes, characters, and settings to create unique content.

Question 8

Can I create stories with consistent characters on story.com?

Accepted Answer

Yes, our paid plan allows users to create stories with consistent characters. This is an emerging technology and the characters will not be perfectly consistent as we roll out this technology. You can expect the level of character consistency to improve over the coming months.

Question 9

How can I edit images, story text, or old content?

Accepted Answer

Story.com allows users to create stories first in document format and then as videos or storybooks. To edit your story, click the "edit" button on your story and continue from there.

Question 10

Can I generate stories in other languages?

Accepted Answer

The ability to create stories in languages other than English is limited at the moment, but we are rolling out more language support over the coming weeks.

Question 11

Can I use story.com videos on YouTube?

Accepted Answer

Yes, provided that you created the story and are on a paid plan.

Question 12

I am having trouble logging in. What should I do?

Accepted Answer

There are two ways to log into story.com: using your Google account or using your email. We often find that users who have trouble logging in signed up with a Google account but are trying to login using their normal email address, or vice versa. We recommend you try the other option if one option fails. If this doesn't work, please reach out to us at support@story.com

Question 13

How do I search for content on Story.com?

Accepted Answer

Use the search bar at the top of the page to search for specific projects, stories, or video content.

Question 14

How can I publish my storybook on Amazon?

Accepted Answer

Once your story is finalized, click on Publish on Amazon below your storybook. Story.com offers two types of publishings:[object Object][object Object]Self-Publishing ($20): This option provides you with ready formatted PDFs and step-by-step instructions to publish your storybook onto your own Amazon KDP account.[object Object]Fully Managed Publishing ($100): Our team handles the entire publishing process on your behalf.The payment is a one time payment for the one publishing. Both options are for a paperback book and you receive 100% of the royalties from the sales of your books after Amazon printing fees and royalties.

Question 15

How can I download my storybook as a PDF?

Accepted Answer

Once your story is finalized, click on Download PDF beside your storybook. Your premium credits will be enough for up to 2 PDF downloads every month. Each additional PDF download costs $10.

Question 16

Do you support Kindle formatting?

Accepted Answer

We do not support Kindle formatting at the moment, but we are actively working on it.

Frequently Asked Questions

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